Terms of Service

SMS / Text Messaging Terms

The following covers the minimum requirements from the carriers for our SMS program:

1. This campaign sends SMS notifications, alerts, and occasional marketing communication to customers who have opted in to receive SMS notifications.
2. You can cancel the SMS service at any time. Simply text "STOP" to the number you are receiving messages from. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially and we will resume sending SMS messages to you.
3. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to support@godetailx.com or (866) 665-5242.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
6. For privacy-related inquiries, please refer to our privacy policy.

1. Services Disclaimer

GoDetailX provides professional auto detailing services on an "as-is" basis. Results may vary depending on vehicle condition, age, and prior maintenance. We do not guarantee the removal of all scratches, stains, odors, or imperfections. Our services are cosmetic in nature and do not constitute mechanical repair or bodywork.

2. Customer Satisfaction & Remediation

We aim to complete every detail with a final walkthrough to confirm you are happy before we leave. If something is missed, please contact us within 24 hours of service completion. Complaints must relate to work within the agreed scope of the detail you booked.

If a genuine issue is found, we will resolve it through one of the following remedies, depending on severity and practicality:

• Re-do or touch-up - our preferred option. We return and fix the issue at no additional charge when a return visit is practical.
• Credit on your next service - used when a return visit is not practical, or when you prefer a credit. Make-good credits are more generous than standard promotions.
• Partial refund - used only as a last resort when the other options are not appropriate.

Our goal is a happy customer who comes back. We never argue about legitimate misses.

3. Vehicle Condition Disclosure

Customers are required to disclose any known pre-existing damage prior to service, including but not limited to:

• Clear coat failures or peeling paint
• Vinyl wraps, aftermarket paint protection film, or custom finishes
• Convertible soft tops with existing tears, leaks, or deterioration
• Loose trim, emblems, or body panels
• Known electrical or mechanical issues

Failure to disclose pre-existing conditions releases GoDetailX from liability for any related damage discovered during or after service.

4. Liability Limitations

GoDetailX is not liable for:

• Pre-existing paint or clear coat failures: detailing processes such as washing, claying, or polishing may reveal or worsen existing paint defects that are not caused by our service.
• Convertible tops and vinyl wraps: these materials carry inherent risks during cleaning. Aging, sun damage, or improper prior installation may result in lifting, peeling, or discoloration during service.
• Electronic components: GoDetailX is not responsible for malfunctions of electronic systems, sensors, or aftermarket installations that may be affected by standard detailing procedures.
• Personal items: customers must remove all personal belongings before service. We are not responsible for lost, damaged, or stolen items left in the vehicle.
• Acts of nature: we are not liable for damage caused by weather, environmental contamination, or other events beyond our control during or after service.

5. Ceramic Coating & Paint Protection Disclaimer

Applicable to San Francisco and surrounding areas only.

Ceramic coating longevity and performance depend on proper maintenance by the vehicle owner, including regular washing and avoidance of automated car washes. GoDetailX does not guarantee a specific duration for ceramic coatings, as environmental factors, driving conditions, and maintenance habits vary. Warranty terms, if applicable, will be provided at the time of service.

Ceramic coating and other high-ticket services may require a non-refundable deposit at the time of booking.

6. Photo & Media Release

By using our services, you consent to GoDetailX photographing and/or recording your vehicle before, during, and after service for use in marketing materials, social media, and promotional content. No personally identifiable information (e.g., license plates) will be shared without consent. If you wish to opt out, please notify our team in writing prior to your appointment.

7. Right to Refuse Service

GoDetailX reserves the right to refuse or discontinue service on any vehicle that is deemed excessively soiled, biohazardous, infested with pests, or presents a safety risk to our team. In such cases, the customer will be notified and any prepaid amounts will be refunded.

8. Cancellation & No-Show Policy

We require at least 1 hour's notice for cancellations or rescheduling to accommodate our same-day booking availability. Failure to cancel within this window or failure to be present at the scheduled appointment time may result in a cancellation fee of up to 50% of the booked service cost. Repeated no-shows may result in the requirement of a deposit for future bookings.

For high-ticket services such as ceramic coatings and paint correction, a non-refundable deposit may be required at the time of booking. This deposit will be applied toward the total service cost but will not be refunded in the event of a cancellation or no-show.

9. Payment Terms

Payment is due upon completion of service unless otherwise arranged. We accept major credit cards, debit cards, and digital payment methods. Pricing is subject to change and may vary based on vehicle size, condition, and selected services. Quotes provided are estimates and final pricing will be confirmed before work begins.

In the event of a chargeback or payment dispute, the customer agrees to contact GoDetailX directly to resolve the issue prior to initiating a dispute with their financial institution. Failure to do so may result in additional collection fees and suspension of future services.

10. Dispute Resolution

Any disputes arising from services provided shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes will be subject to binding arbitration in the following jurisdictions:

• San Francisco and surrounding areas: San Francisco County, California
• Mobile detailing services: jurisdiction shall be San Francisco County, California, home of our Richmond District location

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

12. Age Requirement

You must be at least 18 years of age to book and authorize detailing services with GoDetailX. By booking an appointment, you confirm that you meet this age requirement and have the legal authority to enter into this agreement.

13. Scope & Coverage

These terms apply to all GoDetailX locations and service types, including:

• San Francisco, CA: drop off at our Richmond District location (Mon-Fri, 10am-6pm, by appointment)
• San Francisco and surrounding areas, within about a 20 to 30 minute drive of the city: mobile service
• All mobile detailing services performed at customer-specified locations, including private residences, workplaces, and any other off-site locations

By booking an appointment at any location or requesting mobile detailing services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

13. Mobile Detailing Services

For mobile detailing appointments, the customer is responsible for:

• Providing a safe, accessible, and legal location to perform services
• Ensuring adequate water and power access if required for the selected service
• Obtaining any permits or HOA approvals required to perform detailing at their location

GoDetailX is not liable for any property damage, water runoff, or complaints arising from the customer's chosen service location. If the service location is deemed unsafe or unsuitable upon arrival, GoDetailX reserves the right to cancel the appointment and a cancellation fee may apply.

14. Force Majeure

GoDetailX shall not be held liable for any delays, cancellations, or failure to perform services due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions or natural disasters
• Staffing shortages or labor disputes
• Equipment failure or supply chain disruptions
• Government actions, public health emergencies, or utility outages

In the event of a force majeure occurrence, GoDetailX will make reasonable efforts to reschedule affected appointments at the earliest available time.

15. Severability

If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

16. Modification of Terms

GoDetailX reserves the right to update, modify, or replace these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Continued use of our services after any modifications constitutes acceptance of the updated terms. We encourage customers to review this page periodically for any changes.